| Date |
Description |
Presenters |
Sponsor |
Tuesday,
July 29, 2008
2:00pm ET
11:00am PT
|
The Next Frontier in Customer Identity Protection:
Voice Biometrics |
Steven Cawn
WebSphere Sales
IBM
Ron Settele
Enterprise Solutions Marketing
Intervoice
Tim Gray
Web Editor
Technology Marketing Corporation |
|
Wednesday,
July 30, 2008
2:00pm ET
11:00am PT
|
Impact of Wireless on CRM Adoption and the
Social Customer |
Paul Greenberg
Chief Customer Officer
BPT Partners
Martin Schneider
Director of Product Marketing
Technology Marketing Corporation
Brendan B. Read
Senior Contributing Editor
Customer Interaction Solutions
TMCnet |
|
Thursday,
July 31, 2008
11:00am ET
8:00am PT
|
Series 2: Are You Secure? |
Jason Ostrom
Director
Sipera VIPER Lab
Eric Winsborrow
Chief Marketing Officer
Sipera Systems
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
Wednesday,
Agust 13, 2008
11:00am ET
8:00am PT
|
Series 3: UC Security Requirements |
Jason Ostrom
Director
Sipera VIPER Lab
Eric Winsborrow
Chief Marketing Officer
Sipera Systems
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
Thursday,
Agust 14, 2008
1:00pm ET
10:00am PT
|
How JetBlue is Replacing their $1,000 Speech Recognition Licenses for $15
- dramatically reducing costs, while improving customer satisfaction |
Charles “Duffy” Mees
Vice President and
Chief Information Officer
Jetblue Airways
Albert Kooiman
Senior Technical Product Manager
Microsoft
Thomas Porter
Chief Operating Officer
Aumtech
Brendan B. Read
Senior Contributing Editor
- Customer Interaction Solutions
TMCnet |
|
Thursday,
Agust 14, 2008
2:00pm ET
11:00am PT
|
Cutting Through the Noise - Comparing Contact Center Performance Management with Speech Analytics |
Rob Berry
Sr. Director, Product Marketing
Enkata
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
|
|
|
|
| Archived Webinar |
Asterisk: Reliable and scalable solutions with AudioCodes |
Alan Percy
Director of Business Development
AudioCodes
Steve Sokol
Software Product Manager
Digium - The Asterisk Company
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Agent at Home Solutions:
Revolutionary Change for the Contact Center |
Brad Schorer
SVP Marketing and Business Development
VoltDelta
Craig DiAngelo
Director of Business Affairs
VoltDelta
Prem Uppaluru
Chief Executive Officer
(Co-Founder)
Transera
Brendan B. Read
Senior Contributing Editor -
Customer Interaction Solutions
TMCnet |
|
| Archived Webinar |
Ensuring Quality in Large Scale Networks |
Chad Hart
Product Marketing Manager
Empirix
Dan Teichman
Product Marketing Manager
Empirix
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Open Source and CRM 2.0 the Next Frontier |
Paul Greenberg
Chief Customer Officer
BPT Partners
Martin Schneider
Director of Product Marketing
Technology Marketing Corporation
Brendan B. Read
Senior Contributing Editor
Customer Interaction Solutions
TMCnet |
|
| Archived Webinar |
GSMA IPX:
Clearing the way for new mobile operator revenue |
Jay Jayashima
Chief Technology Officer
Veraz Networks
Dimitri Repinic
IPX Product Manager
Belgacom ICS
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Series 1: VoIP Attacks are Real |
Jason Ostrom
Director
Sipera VIPER Lab
Eric Winsborrow
Chief Marketing Officer
Sipera Systems
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Finding the perfect balance of live and self-service:
Bonus Yankee Group Whitepaper |
Ken Landoline
Program Manager,
Customer-Centric Strategies
Yankee Group
Kevin McPartlan
Vice President,
Contact Center Solutions
Intervoice
Tim Gray
Web Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Top Trends in Mobile Value-Added Services |
Brough Turner
CTO
NMS Communications
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
CRM Strategies for the
Social Customer |
Paul Greenberg
Chief Customer Officer
BPT Partners
Martin Schneider
Director of Product Marketing
Technology Marketing Corporation
Brendan B. Read
Senior Contributing Editor
Customer Interaction Solutions
TMCnet |
|
| Archived Webinar |
Time To Ditch The Switch?
For Prepaid Service Providers, The Economics of IP Migration
Are Increasingly Compelling |
Kenneth M. Osowski
Vice President of Marketing and Product Management
Pactolus Communications Software Corp.
Brian Partridge
Director
Yankee Group
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
From Mass Market to Mass Customization:
How You Can Compete in the Age of Personalization |
Susan Chlebove
Segment Marketing Manager
Dialogic
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Using KPI’s to Optimize the Network |
Gaurang Kalyanpur
Director of Services Marketing
Tekelec
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Delivering a differentiated customer experience
to win in a competitive marketplace |
Pete Marston
CRM Analyst
Forrester Research
Monna Gandhi
Senior Director of IT
Athenahealth
Martin Schneider
Director of Product Marketing
SugarCRM
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Benefits of Mobilized Unified Communications |
Doug Makishima
Vice President of Marketing
and Sales
D2 Technologies
Henry Dewing
Principal Analyst
Forrester
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Harnessing Loyalty-producing Customer Feedback using your IP Communication Solution |
Brad Herrington
Senior Product Marketing Manager, Contact Center
Interactive Intelligence Inc.
Philip Doriot
Managing Director Partner
CFI Group
Tim Gray
Web Editor
Technology Marketing Corporation |
|
| Archived Webinar |
New Multi-Service Integrated Solution for
Service Providers & Enterprises |
Alan Percy
Director of Business Development
AudioCodes
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Why Primus Built Its Popular New Service Using SIPdev.org's SDP With Open Source Frameworks:
A Scalability & Innovation Case Study |
Matt Stein
Vice President,
New Technology and Services
Primus Telecommunications Canada Inc.
Kenneth M. Osowski
Vice President of Marketing and Product Management
Pactolus Communications Software Corp.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Experience the Power of High Density
Multiservice Gateways |
Marc St-Onge
Director Sales Support
TelcoBridges
Martin McFadden
Business Development Manager
TelcoBridges
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Developing and Deploying Enterprise Unified
Communication Products |
Asher Shiratzky
CTO
RADVISION
Danny Loeb
Product Manager
RADVISION
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
The Complete Managed Hosted VoIP Solution from AT&T. How Can You Benefit? |
Aron Talwar
Lead Product Marketing Manager
AT&T
Joe Osborne
Founder and CEO
NetComp Communications Group, Inc.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Key Considerations for Planning and Deploying
Unified Communications Successfully |
Mitchell Hershkowitz
National Practice Manager, Converged Communications
Dimension Data
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
IPv6 in the World of VoIP:
Crucial
Upgrade or Major Technical Challenge? |
Oleg Goryunov
Chief Marketing Officer
MERA Systems
Vitaly Potapov
Senior Sales Manager
MERA Systems
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
The Five Reasons Enterprises Should Move
From an IVR to a Voice Portal |
Ian Jacobs
Strategic Analyst
Frost & Sullivan
Kimberley Drobny
Director of Enterprise Solutions Marketing
Intervoice
Tim Gray
Web Editor
Technology Marketing Corporation |
|
| Archived Webinar |
DSW Steps Out with Self-Service |
Antonio Colicchio
Director of Customer Operations
DSW
Jay Emmons
VP Customer Operations
Voxify
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Unified Communications for
the
Contact Center |
Michael Sheridan
Senior Vice President, Strategy and Marketing
Aspect Software
Art Schoeller
Director of Industry Initiatives
Microsoft
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Taming OPEX and CAPEX using Network-adaptive SBCs |
Yaser Mujahed
Chief Architect
Veraz Networks
Brian Partridge
Director
Yankee Group
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Communications Enabled Business Services |
Trevor Baca
Vice President of Software Engineering
Jaduka
Ken Camp
Independent Consultant
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Hosted Customer Care Solutions:
Are They Gaining Traction? |
Ken Landoline
Program Manager, Customer-Centric Strategies
Yankee Group
Carole Altman
Software as a Service (SaaS) Product Manager
Interactive Intelligence
Stephen Kowarsky
EVP
CosmoCom, Inc. |
|
| Archived Webinar |
Series 3 - How Do You Analyze and
Support Critical Success
Factors in Contact Centers? |
Allyson Boudousquie
Director of Business Process Marketing
PerformanceEdge Group
Aspect Software
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
How SMBs and VARs Can Benefit from Hosted VoIP
in 2008 and Beyond |
Dave Immethun
Sr. Director of Sales
8x8, Inc.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Deploying Speech Automation Using
a Hosted Solution |
Brad Schorer
SVP Marketing and Business Development
VoltDelta
Craig DiAngelo
Director of Business Affairs
VoltDelta
Tim Moynihan
Vice President Global Marketing and Channels
Envox
Tracey E. Schelmetic
Editorial Director
Customer Interaction Solutions magazine,
Dot Commentary |
|
| Archived Webinar |
Secure SIP Trunking: What You Need to Know |
Steven Johnson
President
Ingate Systems
Dan York
Director, Voxeo and Chair
VOIPSA
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Series 2 - Hire right, Analyze right, Train right – Secrets to Success for the Contact Center |
Allyson Boudousquie
Director of Business Process Marketing
PerformanceEdge Group
Aspect Software
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
CRM Integration Best Practices:
Taking the Pain Out of the Call Center |
Paul Nussbaum
VP of Marketing
AMC Technology
Tracey E. Schelmetic
Editorial Director,
Customer Interaction Solutions magazine,
Dot Commentary |
|
| Archived Webinar |
IP Convergence Means Channel Convergence |
Tom Scearce
VP of Market Development
Speakeasy
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Microsoft Office Communications Server 2007 — considerations for voice integration |
Faye McClenahan
Head of Strategic Marketing
Aculab
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
“Grandstream One Button SIP Trunking Eliminates Errors and Serves up a Host of Service Providers” |
W. Khris Kendrick
Senior Director Business Development Manager
Grandstream Networks Inc.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
The Transition to VoIP:
Five Business Signs that Indicate it’s Time |
Tim Passios
Director, Solutions Marketing
Interactive Intelligence Inc.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Migrating from Legacy Voice Mail
Solutions to Unified Communications |
Blair Pleasant
President & Principal Analyst
COMMfusion LLC
Hardy Myers
President and CEO
Applied Voice and Speech Technologies, Inc. (AVST)
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Series 1 - Bottom of the Ninth – Can Your Agents Keep Your Customers? |
Allyson Boudousquie
Director of Business Process Marketing
PerformanceEdge Group
Aspect Software
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Learn How to Host
Revenue-Producing
VoIP Services |
Sara Hughes
Director, Applications Product Marketing
GENBAND
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Building IMS Applications:
Five Key Principles |
Ken Lee
Director of WW Product Marketing
BEA
Andy Smolensk
Director of Technical Alliances
Intervoice
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Value-Added Services: A New Strategic Role for Support |
John Ragsdale
VP of Research
the SSPA
Robert Bell
VP of Customer Support
Eclipsys |
 |
| Archived Webinar |
Optimizing Agent Productivity
with
Desktop Integration |
Francis Carden
CEO
OpenSpan
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
Archived Webinar |
Divide to Conquer: Meeting the Needs of 3G Wireless with Multicore Technology |
Alan Gatherer
Chief Technical Officer
Communications Infrastructure
Group
Texas Instruments
Markus Levy
President
Multicore Association |
|
| Archived Webinar |
Inter-Network Mediation
in
multimedia networks |
Dave Gladwin
VP of Product Marketing
Newport Networks
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
SIP Trunking for the SMB |
Eric Eckman
Director and
Product Manager
Broadvox
Kerry Garrison
trixbox
Community Director
Fonality
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Fax - SIP+T.38 to the Rescue |
Alan Percy
Director of Business Development
AudioCodes
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Call Recording – Evolving from TDM to VoIP by Transitioning
Challenges into Opportunities! |
Karen Van Blarcum
Product Manager of Voice Recording
AudioCodes
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Remote Agents:
Taking Full Advantage
of the IP Contact Center |
Tim Passios
Director, Solutions Marketing
Interactive Intelligence Inc.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
All-in-one IP-PBX network appliance
initiates the “M” in IMS |
W. Khris Kendrick
Senior Director Business Development Manager
Interactive Intelligence Inc.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Building a Business Case
for Remote Support |
John Ragsdale
VP of Research
the SSPA
Robert Bell
VP of Customer Support
Eclipsys |
|
| Archived Webinar |
Balancing Cost Effectiveness with a Commitment to
Service Leveraging Speech Technologies in Your
Contact Center |
Thomas M Chamberlain
Director, Business Process
Marketing
Aspect Software
Remus Siclovan
Senior Systems Analyst
Health Net, Inc.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Multi Service Business Gateways (MSBG) – "Critical success factors for building and deploying Multi Service Business Gateways (MSBG)" |
Rajesh Kumar
Asst Vice President, Product Management.
Aricent
Abhijit Naik
Senior Business Development Manager
Aricent
Jas Tremblay
Director of Marketing for Segment Marketing
LSI
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Measure Service Robustness, Reduce Costly Service Downtime and Customer Churn for Maximum ROI. Don't Get Caught with Your Pants Down! |
Peter Fetterolf, Ph.D.
Principal
Network Strategy Partners
Adam Stein
Vice President Marketing
Mu Dynamics
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Building Carrier Networks Using COTS Technology
Optimize the cost of Delivering Network Services |
Arnold E. Ness
Arnold E. Ness
P.Eng., M.B.A., CTO
America’s Next Generation Network Team
Prasad Kallur
Vice President of Strategic Marketing
Interphase Corporation
Vikram Mehta
President and CEO
Blade Network Technologies, Inc.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Speech Mythbusters:
Debunking 10 Common Myths about Voice Automation |
Jeff Foley
Solutions Marketing Manager,
Care Business Unit
Nuance Communications
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Help Your Employees Reach Their Performance Goals -- and Yours |
Bill Grambley
Senior Director of Marketing and Product Management
Performix
Erik K. Linask
Group Managing Editor,
Technology Marketing Corporation
|
|
| Archived Webinar |
Unified Convergence and Business Continuity |
Max Schroeder
SVP
FaxCore, Inc. (Moderator)
Don Gant
VP, Channel Marketing and Business Development
Iwatsu Voice Networks
Wendell Black
Vice President
Oracle Contact Center Anywhere
Howard Lubert
Ph.D, Managing Partner
and Senior Analyst
SafeHatch, LLC |
|
| Archived Webinar |
Creating a Centralized Global Command Center for Workforce Management, IT, Telecom, HR Management |
Glenn L. Gustafson
IEX Totalview Workforce Administrator
Chase Home Lending
Tracey E. Schelmetic
Editorial Director
nter@ction Solutions magazine |
|
| Archived Webinar |
Rethinking the Case for Hosted IVR:
VoIP Impact on Transport Cost Changes the Equation |
James Harvey
Vice President
First Data
Voice Services
Dan Miller
Sr. Analyst and Founder
Opus Research
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Ensuring Call Quality With SIP Trunking |
Bill Casey
SVP, Marketing
Reignmaker Communications
Dave Martin
VP, Marketing
Edgewater Networks
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Hosted vs. On Premise IVR? Four Deployment Strategies
that Protect You from Risk and Change |
Nancy Jamison
Jamison Consulting
Roger Nunn
Worldwide Sales
Voxify
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Building Applications with SIP - Conferencing / Collaboration Solutions |
Alan Percy
Director of Business Development
AudioCodes
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
VoIP Security Best Practices: Preventing Attacks and Managing Risk |
Eric Winsborrow
Chief Marketing Officer
Sipera Systems
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Part II
Call Center Consolidation 2.0 In Practice: How enterprises are implementing and benefiting from Consolidation 2.0 |
Matt Healey
IDC Senior Analyst
IDC
Andre Angel
President/CEO
NTRglobal North America |
|
| Archived Webinar |
Leverage Your Support Organization as a Competitive Weapon and Set Yourself Apart |
Matt Healey
IDC Senior Analyst
IDC
Andre Angel
President/CEO,
NTRglobal North America |
|
| Archived Webinar |
Replacing Your Workforce Management System … the right way |
Troy Plott
VP, Call Center Operations
Fifth Third Bank, Cincinnati, Ohio
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Making Money with VoIP - Real World Examples |
Tom Scearce
VP of Market Development
Speakeasy
Jeff Dixon
Worldwide VP– VoIP Products & Strategic Alliances
Polycom
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
SERIES II
Building Applications with SIP - the IP Contact Center |
Alan Percy
Director of Business Development
AudioCodes
Erik K. Linask
Group Managing Editor,
Technology Marketing Corporation |
|
| Archived Webinar |
How to Attract and Retain Top-Producing
Channel Partners --Our Recipe for Success |
Kevin J. Timmerman
Co-owner and President
Steele Capital Management
William Anderson
Executive Vice President
Maximizer Software Inc.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
Call Center Consolidation 2.0: What the Next Wave in Customer Care Means For You |
Steve Kaish
VP Product Management and Chief Information Officer
CosmoCom, Inc.
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
|
Archived Webinar |
Optimizing the Total Caller Experience Research Results and Bonus White Paper |
Dr. Jon Anton
Adjunct Professor Purdue University
Center for Customer-Driven Quality
Dave Pelland
Director of the Design Collaborative at Intervoice |
|
|
Archived Webinar |
The Role of IPTV Middleware in Reducing Total Cost of Ownership |
Jon Arnold
Principal of J Arnold & Associates
Brian Mahony
Vice President, Marketing
Espial |
|
|
Archived Webinar |
Break Free- Leveraging SIP in Developing Enhanced Applications |
Alan Percy
Director of Business Development
AudioCodes
Erik K. Linask
Group Managing Editor
Technology Marketing Corporation |
|
| Archived Webinar |
The Sky is the Limit: Maximize Your WiFi Performane |
|
|
|
Register Now |
Virtual Call Centers 101: The Road Home
|
Paul Roscoe
President
Sentillion vBusiness
Erik K. Linask
Group Managing Editor
TMC |
|
| Archived
Webinar |
Blend
technology and design to deliver the Total Caller Experience |
|
|
| Archived
Webinar |
Ready
for Primetime; or 1995's Failed ASP Model Deja Vu |
|
|
| Archived
Webinar |
You’ve
Got Memory! Unleashing the power of 64-bit, multi-core architectures for
new, advanced applications with Memory-Centric Data Management |
|
|
| Archived
Webinar |
Profitability
through Simplicity - The new formula for VAR success in the SMB Marke |
|
|
| Archived
Webinar |
How to Deliver
New Voice Services: Revenue Enhancements for Carriers |
|
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